Applicable to:

eufy Omni C20, eufy Clean G50 Hybrid, eufy Clean L60 Hybrid SES, eufy Clean X9 Pro, eufy Clean L50 SES, RoboVac G40 Hybrid+, RoboVac G35+, RoboVac L35 Hybrid, RoboVac LR30 Hybrid, RoboVac G20 Hybrid, RoboVac G20, RoboVac X8, RoboVac X8 Hybrid, RoboVac X8 Hybrid, RoboVac L70 Hybrid, RoboVac G30 Hybrid, RoboVac G30 Verge, RoboVac G10 Hybrid, RoboVac 35C, RoboVac 25C, RoboVac 30C

Q: Why do we need to update RoboVac's firmware?

A: WiFi-enabled RoboVacs may need to upgrade their firmware as the new firmware may fix some bugs or might be released with some improvements.

Q: How to update the firmware?

A: Please follow the steps below:

1. Put the RoboVac on the charging base to ensure it's having enough power.
2. Make sure the WiFi in your home is stable.
3. Open the eufy Clean app and choose the RoboVac

4. Tap the three dots on the top right, you will see the "Firmware Update" button. Click it to update the firmware.

Q: What can I do if the firmware upgrade failed?

A: Please follow the following tips:

1. Power on the device and make sure it has enough power or is docked to the charging base.
2. Keep your phone, vacuum, and the router close to each other.
3. Don't turn off the vacuum and don't start using it before it's updated.
4. Ensure that your WiFi network is stable.
5. If still failed to update firmware, please contact us.