Compatible with:
eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, SoloCam E40, SoloCam L40, SoloCam S230, Floodlight Cam 1080p, Floodlight Cam E 2K, Floodlight Cam 2 Pro, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam Mini 2K, S220 SoloCam, S100 Wall Light Cam, Solar Wall Light Cam S120, Video Smart Lock E330, SoloCam C210, Video Doorbell E340
When you try to download the videos, you receive the "Failure to download'' message. It is most likely the unstable network and slow upload/download speed.
Reset the Network
Please try resetting the network settings of your phone and also check if your network is stable. This will clear the network information connected to the phone, such as Bluetooth, application network restrictions and other settings.
1. For iOS devices, please follow setting > general > reset > reset network setting.
2. For Android devices, please try the following, different phones may be different.
- setting > system > backup & reset > reset network setting
- setting > advanced setting > backup & reset
- setting > wifi > advanced setting > reset network setting
Test the Download Speed
Please test your download speed via speed test or other tools. The download speed is at least 2Mbps.
If you still have questions, please contact us for further assistance.
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