eufy Clean X10 Pro Omni - Discontinuation of the Real Obstacle Photos Feature FAQ

Question

Answer

When will the X10 Pro Omni's Real Obstacle Photos feature be discontinued?

The X10 Pro Omni's Real Obstacle Photos feature will be discontinued within two months. This change will be implemented via a firmware update when your robot updates its firmware to version V2.2.40.

Will discontinuing the Real Obstacle Photos feature affect the X10 Pro Omni's ability to identify obstacles?

No. Please note that the camera's obstacle identification process is performed locally on the robot, while the real obstacle photos are transmitted to the app for viewing purposes. After the Real Obstacle Photos feature is discontinued, the robot's ability to identify and avoid obstacles will not be affected.

After the Real Obstacle Photos feature is discontinued, can I still view the obstacle identification results?

Yes! Even after this feature is discontinued, users can continue viewing different types of obstacles identified by the robot, along with the precise locations of these obstacles on the map in the app. The only difference is that the photos taken will no longer be included.

After the Real Obstacle Photos feature is discontinued, will the X10 Pro Omni still take or upload photos?

After this feature is discontinued, the robot will still take photos for local identification purposes, and this process does not require an active Internet connection. If the user does not enable the "User Experience Program" option, the identified photos will not be uploaded to the cloud, securely ensuring the user's privacy.

How will eufy improve the X10 Pro Omni's recognition capabilities in the future?

eufy is committed to continuously enhancing the X10 Pro Omni's recognition capabilities to provide an optimal obstacle-avoidance experience. Additionally, it is important to keep your robot updated to the latest firmware version to experience the best possible user experience. The specific improvement measures primarily include:

1. Increasing computational power: Utilizing powerful GPUs and dedicated hardware accelerators for the robot to speed up model training and enhance its ability to process large amounts of data.

2. Using advanced deep learning model architecture.

3. Continuous training and fine-tuning: With the advancement of technology, the robot can be continuously trained to achieve an optimal cleaning experience.

How can I identify recognition errors?

Different types of objects will be displayed on the map icon and the recognition result page in the app. If the result does not match a specific object, please provide your feedback to us via the Feedback feature. Your feedback will assist eufy Product Engineers in enhancing the robot's recognition algorithms.

After the Real Obstacle Photos feature is discontinued, will I experience a diminished user experience with the X10 Pro Omni?

No. This adjustment will not negatively impact your user experience with the X10 Pro Omni. eufy is committed to continuously improving the X10 Pro Omni's product features to ensure users' best possible experience.