Why can't I share my RoboVac with my family members?

Applicable to:

RoboVac 30C, RoboVac 25C, RoboVac 35C, RoboVac G10 Hybrid, RoboVac G30 Verge, RoboVac G30 Hybrid, RoboVac X8, RoboVac X8 Hybrid, RoboVac L70 Hybrid, RoboVac G20, RoboVac G20 Hybrid, RoboVac LR30 Hybrid, RoboVac L35 Hybrid, RoboVac G35+, RoboVac G40 Hybrid+, eufy Clean L50 SES, eufy Clean X9 Pro, eufy Clean L60 Hybrid SES, eufy Clean G50 Hybrid, eufy Omni C20

You can share the device access with others by following the video below, so others can control the RoboVac from their own phone. Check the video for sharing steps:

If you run into problems with the notice “the user you invite belongs to different data centers, and for reasons of data protection policies, you cannot share devices”, you might have doubts as to why I cannot share the device’s access with another person in the same household. If the two accounts are not in the same area, the error may also display as "sharing invitation Not exist".

That is because both accounts of the sharer and the sharee should be in the same region. It’s not the physical location, but the “region/location” selected when a user registers a new account. You’d get an on-screen notice when you change the region.

Why cannot the device be shared across regions?

1. eufy Clean uses your country to ensure that your personal information is stored and managed according to your country’s data privacy laws. Thus a RoboVac cannot be controlled by different accounts in different regions. 
2. The eufy Cleancloud server is different in different countries, the information cannot be shared cross servers. 

What if the 2 accounts have been registered in different regions already? Can eufy change the region directly?

Eufy does not have any direct access or cannot change any data linked to your account due to privacy regulations. You can register a new account with a new email address, or delete the original account and register it again.

How to delete your eufy Clean account?

How to register a eufy Clean account?

If you are not sure about the region of your account, please provide the accounts of both parties to us, so we can check out for you.