eufy App - Account Region Migration FAQ

Applicable to:

eufy Clean L60 Hybrid SES, RoboVac 30C, RoboVac 25C, RoboVac 15T, RoboVac 35C, eufy Clean G50 Hybrid, RoboVac G40 Hybrid+, RoboVac G35+, RoboVac G10 Hybrid, RoboVac G20, RoboVac G20 Hybrid, RoboVac G30 Verge, RoboVac G30 Hybrid, eufy Clean X8 Pro SES, eufy S1 Pro, eufy Clean X10 Pro Omni, eufy Clean X9 Pro, eufy Clean X8 Pro, RoboVac X8, eufy Clean L50 SES, RoboVac L35 Hybrid, RoboVac X8 Hybrid, RoboVac LR30 Hybrid, RoboVac L70 Hybrid, Smart Scale P2 Pro, Smart Scale C20, Smart Scale P2, Smart Scale C1, Smart Scale(T9140), eufy Omni C20, eufy Robot Vacuum Omni E25, eufy Robot Vacuum Omni E28

Question	Answer
Q1: What are the implications of proceeding with region partition for my account?	A1: Adopting the device-associated region ensures normal functionality: Robotic Vacuum: Operates without interruption. Wi-Fi Body Scale: Retains full functionality and historical data. Declining migration (account region differs from device region): Robotic Vacuum: Operation will be suspended. Wi-Fi Body Scale: Bluetooth connectivity and historical data remain accessible, but Wi-Fi synchronization will be disabled. New measurements via Wi-Fi will disconnect from your account and populate the "Unlinked Data" repository.
Q2: What criteria determine my account region categorization?	A2: Regions are categorized as follows: US Region (9 countries): US, CA, MX, BR, AR, CU, BS, AU, NZ. European Region (27 countries): AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SI, ES, SE, JP. Ireland Region (Global): Remaining countries (e.g., UK, IN, SG).
Q3: Will historical data for shared devices be lost post-partition?	A3: Historical data is preserved in all scenarios: eufy Clean: Data remains intact regardless of migration status, account login method, or device-sharing adjustments. eufy Life: Migration accepted: Full functionality and data retention. Migration declined: Historical data retained, but Wi-Fi synchronization is terminated. Note: Historical data syncing to new accounts is only permitted prior to partition.
Q4: Does region partition affect accounts for other eufy services (e.g., security)?	A4: No. Migration applies exclusively to eufy Clean and eufy Life data. Accounts for Security, Soundcore, Nebula, and other eufy platforms remain unaffected.
Q5: Is it possible to revise my partition selection after confirmation?	A5: No. Your decision is finalized upon confirmation via the secondary pop-up window. This action is irreversible.
Q6: When will the regional partition be implemented?	A6: Partition is scheduled for mid to late April 2025, following user feedback analysis. Please monitor in-app notifications for updates.
Q7: How can I retrieve partition details if the initial pop-up is dismissed?	A7: Access notifications via: eufy Clean: <V.3.5.0: Profile > Messages > Notifications. >=V.3.5.0:Menu (top-left) > Messages . eufy Life: Menu (top-left) > Notifications.	eufy life eufy Clean
Q8: Does region partitioning compromise data privacy?	A8: No. Region categorization is based solely on your registered account location. All data is safeguarded by eufy’s encrypted storage protocols and GDPR-compliant security frameworks