What should I do if the charging base is being pushed away during the cleaning process?

Applicable to:

RoboVac 35C, RoboVac G10 Hybrid, RoboVac G30 Verge, RoboVac G30 Hybrid, RoboVac X8, RoboVac X8 Hybrid, RoboVac L70 Hybrid, RoboVac LR30 Hybrid, RoboVac L35 Hybrid, RoboVac G35+, RoboVac G40 Hybrid+, eufy Clean L50 SES, eufy Clean L60 Hybrid SES, eufy Clean G50 Hybrid, RoboVac 11S, RoboVac 30C, RoboVac 25C, RoboVac 15T

To solve this issue, please try the following suggestions first:

-Use the adhesive tape that is attached to the bottom of the base to affix the charging base on the hard floor 

-Clean the pins on the charging base and on the bottom of the vacuum with a dry clean cloth.

-Make sure to install the charging base at a proper solid location.

Notice: 

• As a friendly reminder, please DO NOT place the charging base on a carpet and the adhesive tape is also not applicable on a carpet).

• Please do not place the charging base near the stairs to avoid the risk of the RoboVac falling off the stairs during the recharging process.

• Only the L60, L50, X8 series, and L35/LR30/LR20 series have adhesive tape attached to the charging base.

If the issue still persists, please contact us for further assistance.