What should I do if my G+ series RoboVac does not return to the auto-empty station?

Applicable to:

RoboVac G35+, RoboVac G40 Hybrid+

In order to ensure your RoboVac is able to successfully return to its auto-empty station, please make sure the RoboVac starts from the auto-empty station. Otherwise, if the cleaning area is too large, RoboVac may not be able to receive the signal from the auto-empty station during the cleaning process.

If your RoboVac failed to return to the auto-empty station, please refer to the following steps to troubleshoot:

• Confirm the LED indicator light on the auto-empty station displays a solid white light when the auto-empty station is plugged in.
• Place the auto-empty station at a proper location: It is highly recommended to put the auto-empty station on a hard and flat surface. Please make sure there are no obstacles within 0.5m/1.6ft to the right and left side and 1m/3.3ft from the front of the auto-empty station. Additionally, please try not to place the auto-empty station in a corner. If the house is large, it is also recommended to move the auto-empty station to the central part of the house.
• Before running your RoboVac on a hard and flat surface for the first time, please install the supplied protective pad under the auto-empty station. Please make sure to peel off the removable tape from the waterproof pad and affix it to the floor. To ensure the RoboVac is able to successfully return to the auto-empty station that is placed on carpets, please confirm the carpets are flat and remove the waterproof pad under the auto-empty station. If the RoboVac is unable to return to the auto-empty station on the carpets, then add the waterproof pad and try again.

• If the RoboVac stops with errors and voice alerts: Please refer to Voice Alerts & Quick Solutions for Dynamic Navigation Series (G series).
• Eliminate environmental factors: Please make sure there are no dark-colored carpets/thick carpets with tassels or wool/carpets in the entire room/ direct sunlight that could affect the RoboVac during its cleaning cycle.

If the issue persists, please contact us for further assistance. Make sure to turn on the "Activity Log Upload" function on the settings of the eufy app