What Caused Voice Alert: Error 18 / Error 19?
Error 18 / Error 19 is triggered when the Laser cover or Laser sensor gets stuck by debris or covered by a curtain.
How Do I Fix Voice Alert: Error 18 / Error 19?
Firstly, please confirm whether your RoboVac L70 Hybrid can still vacuum the floors and dock despite the error.
Please try the following:
- Confirm whether the lidar spins as usual while the vacuum is working.
- Clean the laser sensors with a clean dry cloth and get any small debris out with a manual vacuum if possible. Make sure nothing gets stuck in the lidar section and if you tap the white cover with a eufy logo on it it can spring back. Lift the cover a little bit to see if it helps.
- Power off by holding the start button until you hear the voice alert, after 5 minutes, turn it back on by holding the start button.
- If the above does not help, you can reset the vacuum to the factory settings to have a try.
If the issue happens at the same place, which might be related to the actual environment, please send us a photo of the surroundings where the voice alerts occur.
If the above does not help, please contact us for further assistance.
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