Indoor Cam E30: Why Isn't My Camera Recording Videos?

If your Indoor Cam E30 is not recording videos, please follow these steps to troubleshoot the issue:

1. Ensure the Camera Is Online

   • Confirm your camera is connected to the Internet and its status is online in the eufy Security app.

2. Check Storage Options

   • Ensure you have at least one storage option, such as a microSD card or a Cloud storage plan.

3. Enable Motion or Sound Detection

   • Ensure motion or sound detection is enabled in Camera Settings.

   • Go to Settings > Detection Settings to check.

4. Adjust Detection Sensitivity

   • Ensure the camera has an appropriate sensitivity level to detect motion.

   • Refer to the Sensitivity Setup Guide for proper configuration recommendations.

5. Enable Video Recording in Security Mode

   • Ensure the Video Record box is checked in the camera’s Security mode.

   • Navigate to Settings > Security > Home/Away > Home/Away Settings > Video Record and confirm it's activated.

6. Re-add the Camera

   • If the previous steps did not resolve the issue, please remove the camera from the app, add the camera to the app again, and then attempt to record a new video.

If you have any other questions regarding the Indoor Cam E30, please don't hesitate to contact us for further assistance.