eufy Cameras Occasionally Misses Some Events

Applicable to:

eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam

Your camera may be missing certain motion alerts that you want to detect and record. Here are some suggestions to resolve missing motion detection on eufy cameras:

Installation Position

Select a suitable installation position for the camera to ensure that each motion event can be captured.

Point the camera in the direction of the path with the highest probability of people moving in the area.

The optimal installation height is 2-2.5m (7-8ft) off the ground. If it is too high or too low the detection distance will be reduced. It is not recommended to install your camera with a downtilt angle exceeding 25°. A large downtilt angle will also reduce the detection distance.

Detection Type Selection

The system defaults to Human Only. During the day, the camera only records human motion events and the app only sends push alerts for humans. At night, all motion events are recorded and push alerts are sent by the app for all events. If you want to monitor more motion events during the day, such as cars or animals, try switching to All Motions mode.

Sensitivity Setting

The system’s default motion detection sensitivity is set at level 4. If you think that the detection distance is too short or it has occasionally missed some events, you can use the Motion test mode to increase the sensitivity and test the maximum detectable distance of the camera. Finally, adjust the camera’s motion detection sensitivity to the appropriate level to suit your home.

Activity Zone Setting

Go to Motion Detection > Activity Zone. Press the Add button to create a zone automatically. Then tap the zone body move and drag the corners of the zone to set the height and width.

What will happen when I set the activity zone?

1. If someone enters the zone, the system will send a push notification and record clips.

2. If someone does not enter the zone but is in the camera viewing image, the system will not record and not send a push notification. You can fine-tune the area borders of the activity zone.

If you have any questions, please contact us for further assistance.