Compatible with:
S300 eufyCam(eufyCam 3C), S330 eufyCam(eufyCam 3), eufyCam E330 (Professional)
Why isn't my camera detecting motion?
1. Please make sure the area you want to detect is located in the camera viewing area (≤8m/26ft). You can test the motion detection in your app by going to My Devices > Select Camera > Camera Settings > Motion detection. Also, please make sure if you have enabled motion detection on your camera settings.
2. Please try to turn up the sensitivity level.
3. Please make sure you have enabled Video Record and Push Notification in the security mode you have selected. You can go to Security > Home/Away > Home/Away Settings > Video Record & Push Notification.
4. Please try to remove the camera and add the camera again in the app.
What is the detection range of the motion sensor?
It depends on the mounting height and angle. The sensor can detect objects moving as far as 25-30ft (8-10m) away for the straight-line distance.
Does S300/S330 eufyCam detect cars and animals?
Yes, you can go to My Devices > Select Camera > Camera Settings > Motion detection and enable the vehicle and animal type.
If there is any question, please contact us for assistance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article