Why can't I receive push notifications?

Compatible with:

Floodlight Cam E340, Indoor Cam S350

1. Allow the eufy Security app to access your phone's notifications via your phone's settings.

2. Check if your camera is in snooze mode via the home page.

3. Enable Push Notifications in your selected security mode via Security > Home/Away > Home/Away Settings > Push Notifications.

4. Select at least one notification type in your camera settings. Go to Settings > Notification Settings to check.

5. Check if you've enabled motion or sound detection via Camera Settings > Detection Settings.

6. Ensure the area you want to detected is within the camera's viewing area, less than 26 ft (8 m) away.

7. Turn up the detection sensitivity.

8. Remove the camera from the eufy Security app and add it again.