S100 Wall Light Cam - Device Connection Failed

Modified on Wed, 10 Dec at 11:26 AM

Try these steps if your device doesn't bind successfully.

1. Make sure it is connected to a 2.4 GHz Wi-Fi network.

2. Make sure the Wi-Fi password is correct.

3. Keep your phone connected to the Wi-Fi network during the whole setup process.

4. If your Wi-Fi name is too long or contains the "$" character, you may experience issues connecting and binding your device on older firmware. If you encounter this issue, there are two available workarounds.

Method 1: Ensure your phone's Wi-Fi hotspot has a name and password that have less than 26 characters in total, and neither contain the "$" character, then use your phone's Wi-Fi to bind your device to your account and update to the latest firmware. Once completed, you can switch your device to your regular Wi-Fi network by going to Wall Light Cam Settings > General > Wi-Fi Connection.

Method 2: Change the router Wi-Fi password to a simple password, then bind your device and update to the latest firmware. If you subsequently re-changed the router Wi-Fi password, please scan the QR code on the back of your device to rebind it, or wait for 2 minutes to switch your device to your router's Wi-Fi network by going to Wall Camera Settings>General>Wi-Fi Connection. (Note: If you have other eufy devices at home that you don't want to rebind, please change your password to your old one when you change it for the second time.)