If you are unable to scan the QR code for your S220 SoloCam, please try the following troubleshooting steps to verify if the issue can be resolved.
- Please ensure the plastic film on the camera lens has been removed.
- To ensure your phone can accurately scan the QR code, please keep the distance between your phone and the QR code at approximately 4~8 in/10~20cm apart.
- Try slowly moving your phone closer or farther away from the camera lens.
- Try increasing or decreasing the brightness level of your phone screen.
- Avoid scanning the QR code in a dark environment or under direct sunlight.
If you have any further questions regarding eufy S220 SoloCam, please contact us for assistance.
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