How to Avoid False Motion Triggers from eufy S220 SoloCam

eufy S220 SoloCam may sometimes detect false motion events based on several factors, please refer to the following common factors that may lead to the camera triggering false motion events and how to correct these issues.

• Cause: Generally, your camera will detect any minor motion movement if the motion detection sensitivity of the camera is set too high, which is likely to result in excessive motion events and unnecessary video recordings.

Solution: In order to minimize unnecessary motion detection, you can lower the sensitivity level. Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Motion Detection > adjust the Detection Sensitivity setting accordingly. Additionally, the Motion Test Mode function in the Motion Detection setting is also a useful tool to utilize when it comes to determining an ideal motion sensitivity setting according to your user environment.

• Cause: By default, eufy S220 SoloCam will detect all motion events including humans and non-human objects, such as cars and animals. This may also lead to unnecessary and excessive motion detection events, especially if your user environment has a lot of motion activities resulting from passing cars in the camera’s field of view.

Solution: In order to minimize unnecessary motion detection, you can set the type of motion that the camera detects to human motion only. Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Motion Detection > set it to Human Only. Additionally, you can also adjust the Detection Sensitivity setting to determine a suitable setting after the Detection Type has been set to Human Only.

• Cause: eufy S220 SoloCam will detect motion when motion activities occur inside the camera’s field of view. If the camera’s field of view generally has a lot of activities, such as when the camera is facing a busy street, then the camera will most certainly trigger excessive motion detection as a result.

Solution: In order to minimize unnecessary motion detection, you can customize activity zones for your S220 SoloCam to only record motion events that matter to you. Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Motion Detection > Activity Zone > create activity zones to cover areas where you would like the camera to monitor.

If you have any further questions regarding eufy S220 SoloCam, please contact us for assistance.