Night Vision Images Too Dark

Compatible with:

eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, SoloCam E40, SoloCam L40, SoloCam S230, SoloCam C210, SoloCam S340, Floodlight Cam 1080p, Floodlight Cam E 2K, Floodlight Cam 2 Pro, Floodlight Cam E340, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Indoor Cam 2K (Solo IndoorCam C24), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam Mini 2K, Indoor Cam S350, Indoor Cam C220, eufy SoloCam E30

When night vision doesn’t work properly or when the livestream remains dark at night, please make sure you have checked the following tips.

1. Make sure you have turned on the Night Vision or Auto Night Vision mode in the eufy app.

• For Doorbell: How to Turn On the Night Vision for Doorbells
• For eufyCams: How to Turn On the Night Vision for eufyCams
• For Floodlights: How to Turn On the Night Vision for Floodlight Cameras
• For Indoor/Outdoor Cams: How to Turn On the Night Vision for Indoor/Outdoor Cams

2. Check if there are red IR lights in front of the security camera in night vision mode.

If there are no red IR lights in front of the security camera, the security camera’s IR lights are defective. Please contact us for warranty replacement.

3. Check if the security camera works well during the daytime.

If the camera works well during the daytime but the image is dark at night, try shaking the camera several times to resolve the IR cut sensor problem. If the issue persists, please contact us for warranty replacement.

If you still have questions, please contact us for further assistance.