Failed to Share eufySecurity Devices With My Family

Compatible with:

5-Piece Home Alarm Kit, Motion Sensor, Entry Sensor, Keypad, eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, SoloCam E40, SoloCam L40, SoloCam S230, eufyCam Solar Panel, Floodlight Cam 2 Pro, Floodlight Cam 1080p, Floodlight Cam E 2K, Smart Lock E130, Smart Lock C100, Smart Lock S230, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam Mini 2K, Video Doorbell Dual 2K (Battery-Powered), Video Smart Lock E330, Video Doorbell E340

If you fail to share your eufySecurity device with your families or guests, such as eufyCam, eufy doorbells, eufy floodlight, please make sure you have followed the correct instructions. Here is the guidance: Share Your eufySecurity Devices with Your Family.

If you follow the above instructions but still fail to share your security devices, please consider the following: 

1. At eufy's current stage it's only possible to add up to five shared accounts. Only the main account with devices set up has the right to share devices. 

2. Please make sure the share account has been logged in to eufySecurity App.

3. Please make sure the main account (owner) has turned off the Two-factor authentication. Here are steps in eufySecurity App: Slide the three-lined button in the upper-left corner of the App' Device tab > Avatar > Two-factor Authentication

4. Please make sure the shared account is in the same login environment as your main account (owner). You can find the main account's login environment and adjust the login environment of the shared account by tapping the three-lined button in the upper-left corner of the App' Device tab and go to Settings > Region. As indicated in the picture. 

If the above instructions cannot solve your issue, please email us for further assistance.