A Quick Guide to eufy Protection Plan (Basic)

Compatible with:

Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam Mini 2K, Video Doorbell 2K (Wired), Smart Lock S230, Smart Lock C100, Smart Lock E130, Floodlight Cam 2 Pro, Floodlight Cam E 2K, Floodlight Cam 1080p, SoloCam S230, SoloCam L40, SoloCam E40, eufyCam, eufyCam 2C, eufyCam 2, eufyCam 2C Pro, eufyCam 2 Pro, Keypad, Entry Sensor, Motion Sensor, 5-Piece Home Alarm Kit, Floodlight Cam E340, Video Smart Lock E330

To illustrate the eufy protection Plan (Basic) to you!

Set Up Your Protection Plan

To start the monitoring service, we highly recommend you follow the initialization process after subscribing to the protection plan. Once you fill out your basic information and select your local devices, your house is under our 24/7 protection. We will contact you and send help immediately when you request emergency service.

Need to know: Only the selected devices are available to set up the alarm rules.

After completing the initialize process, a 7-day practice mode will be activated automatically. All emergency requests will be deemed as practice and will not be sent to first responders. Feel free to test your alarm system as much as you please and then cancel the practice mode when you feel comfortable.

Manual Request Emergency Service via App or Keypad

The Process of Manual Request Emergency Service

[Confirm your situation - stage 1] We will try to contact you and confirm your situation once you request the emergency service. Please tell us what happened in your house.

[Help is on the way- stage 2] If you give the go-ahead or can’t answer, the team will dispatch emergency responders like the police department to your address.

Need to know: PIN code is essential to cancel the emergency service.

Note:

1. Please update your HomeBase firmware to v2.1.6 for the Professional Monitoring Service features.

2. Please be on alert for the message or phone call from the monitoring center. Check the blacklist on your phone in case you missed the call.

Click the following link if you’re interested in the auto-alarm service.

A Quick Guide to the eufy Protection Plan (Plus)