What should I do if the EZVIZ APP prompts "The device is not activated"?

Modified on Tue, 30 Jun at 11:13 AM

What should I do if the EZVIZ APP prompts "The device is not activated"?

Please note that for security reasons, it is sometimes necessary to reactivate the device before using it. Please follow the App Wizard or the steps below to reactivate your camera:

1. Tap “Activate device”.

2. Unplug the Ethernet cable or power cable and tick “The device is offline”, then tap “Next Step”.

3. Wait for the end of the offline detection process, and if successful, the page will jump to the “Take the device online” page.

4. Reconnect the Ethernet cable or power cable back and tick “The device is online”, then tap “Start Activate”.

5. Wait for the result of the activation, and if successful, you can then try to add your camera.

Last Updated 13/03/2024