Hello, there may be a couple reasons as to why your massage gun is shutting off, see the guide below to solve this issue:
- Auto-shutdown: Many of our massage guns automatically power off after 10 minutes of use, please refer to the guide to see if this is the case and time how long it takes for your massage gun to turn off.
- Over-heating: When your massage gun gets too hot, it will automatically turn off to protect the components of the device. If you can tell that your device is getting very hot, please let it rest in a cool room.
- Motor protection: When too much pressure is applied to the massage gun head, many of our guns will shut off as they are not built for excessive force. This feature helps to protect the components.
- Dead battery: Please check the battery LED indicator lights to check if the massage gun needs to recharge.
If none of these solutions helped resolve your issue, please open a ticket with our customer support team
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