If the HomeVac H11(pure) has poor suction, the suction inlet might be clogged, the dust bin/filters might need to be cleaned, or the vacuum’s battery needs to be recharged. Please confirm the following and see:
1. Empty the dustbin, clean if needed. Confirm if anything gets stuck inside the filters and the suction inlet.
2. Confirm if both the pre-filter and the high-performance filters are clean and dry.
3. Make sure the vacuum never sucked liquids and charge the vacuum for 3-3.5 hours to see if it works.
If the issue persists or if the vacuum picks up hairs/debris fine but doesn't work with certain stuff or surfaces, contact us for further assistance with pictures/videos showing the problem.
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