Failed To Update eufyCams

Compatibl with:

S330 eufyCam(eufyCam 3), SoloCam E40, SoloCam L40, SoloCam S230, eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, eufyCam Solar Panel, Backup Battery for HomeBase 2, S300 eufyCam(eufyCam 3C), eufyCam E330 (Professional)

The eufySecurity App will auto-update the devices’ status when you first open the App. About updating the eufyCam, please refer to this article: Update Firmware for eufySecurity Devices via App 

If the automatic update fails, please try the following steps:

1. Please check if the HomeBase is online and if the network is absolutely great.

2. Please make sure the distance between the camera and HomeBase is about 2m-8m and the signal is great. 

3. Please check the camera LED status:

 a. If the status LED is Red and Blue alternately flashing, that means the camera is updating. Please wait for about 5 minutes and check the camera status again.

 b. If the status LED is off, please press the SYNC button on the camera.

• If the status LED is flashing blue, that means the camera is powered on. 
• If the status LED is flashing red, that means the camera is on low battery. Please charge the battery to full, and then update it later in camera settings > General > About Device > Check for the firmware update.

If the issue persists, please contact us for assistance.