Why does my camera fail to detect or recognize person?

Compatible with:

S300 eufyCam(eufyCam 3C), S330 eufyCam(eufyCam 3)

The detection result of Human Recognition relies on several factors:

1. The distance between your eufyCam and the subject. In the tutorial section you can learn more about your camera's location and surroundings.

2. The speed of the subject.

3. The angle of the face in relation to the camera, please check the tutorial section for more on Human Recognition.

4. The brightness and clarity of the video.

5. During the daytime, the human detection distance is 15-20 ft (5-7 m). During the night, Human Recognition may not function reliably at this time.

If the issue persists, please contact us for assistance.