Steps to Upload Logs Using the New Eufy App

Modified on Wed, 10 Dec at 11:19 AM

Compatible with:

Floodlight Cam 1080p, Floodlight Cam E 2K, Floodlight Cam 2 Pro, Smart Lock S230, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam Mini 2K, Video Doorbell Dual 2K (Battery-Powered), Video Smart Lock E330, Floodlight Cam E340, Video Doorbell E340, 5-Piece Home Alarm Kit, Motion Sensor, Entry Sensor, Keypad, eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, SoloCam E40, SoloCam L40, SoloCam S230

This article provides screenshot instructions for the log upload path on both iOS and Android devices. The logs include both App Logs and Device Logs. These logs help our engineers better understand your issue and conduct further analysis. If you have any questions about how to upload the logs, please refer to this guide.

1. Open the new eufy App.

2. Tap the Account icon at the upper left corner of the main page.

3. Find the Settings

4. Go to About in Settings

5. Tap Upload Log, then you can select App Log or Device Log to upload.

Note:

Uploading the App log will not be used for other purposes but for troubleshooting. Besides, we are unable to receive videos or pictures when receiving log files. For detailed information, please refer to Privacy Policy.