The eufy App: Troubleshooting Delayed/Missing Push Notification Issues

Compatible with:

S330 eufyCam(eufyCam 3), S300 eufyCam(eufyCam 3C), eufyCam S3 Pro Add-on Camera, eufyCam S3 Pro, eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, eufyCam Solar Panel, HomeBase 3, Backup Battery for HomeBase 2, SoloCam S340, SoloCam C210, eufy SoloCam E30, SoloCam E40, S220 SoloCam, SoloCam S230, SoloCam L40, 4G LTE Cam S330, Dog Camera D605, eufy Floodlight Camera E30, Floodlight Cam E340, Floodlight Cam 2 Pro, Floodlight Cam 1080p, Floodlight Cam E 2K, Video Doorbell E340, Video Doorbell C30, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered)

I. Troubleshooting Steps

Verify System Notification Settings

1. Phone Settings > Apps > eufy > Notifications.

2. Ensure that notifications are enabled.

Check Battery Optimization Settings

1. Phone Settings > Apps > eufy > Battery.

2. Set battery optimization to “Unrestricted.”

Confirm the eufy App Notification Settings

1. Launch the eufy app > Smart > Device > Security Settings > Notifications.

Ensure that the “Notification” box is checked.

2. Launch the eufy app > Settings> Device >Settings> Motion Detection.

3. Launch the eufy app > Settings> Device >Settings

4. Launch the eufy app > Settings> Notifications

II. Additional Recommendations

Keep the eufy App Running in the Background

• Allow the eufy app to continue operating in the background. Avoid completely closing the app; instead, use the Home button to return to the home screen.

Note: Android devices, in particular, may actively terminate background apps, potentially affecting push notifications.

• To learn how to stop your phone's operating system from terminating background apps, please check the following link: https://dontkillmyapp.com/

Key Considerations

• Differences in the software of Android device manufacturers will directly influence background app retention.

• To enable push notifications to work properly, please verify that the eufy app is permitted to operate in the background.

If you have any other questions about the eufy app, please don't hesitate to contact us for further assistance.