RENPHO U-Neck - My device is shutting off automatically

Modified on Tue, 22 Jul at 9:58 AM

All of our massages have automatic shut offs after a certain amount of time of useage. In this case, after 15 minutes, the device will power down on its own.


If this is not the case for you, another reason as to why your device is turning off could be the overheat protection feature, which powers down the massager if it becomes too hot. To avoid this issue, try:

  • Avoid using the heat function
  • Letting it cool down
  • Using it in a cooler room

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