What should I do if I cannot view the live stream on my Baby Monitor E20/E21?

If you are unable to view the live stream on the monitor, please try the following troubleshooting steps:

The Monitor Is Connected to One Camera

1. Unplug the Power Cable: Disconnect the camera's charging cable from the electrical outlet.

2. Restart the Camera: Press and hold the camera's Power button for three seconds to restart it.

3. Check the Connection: Position the router between the monitor and the camera, keeping it as close as possible. Please wait for the monitor to establish a connection to the camera automatically.

4. Adjust the Antenna: The monitor's antenna must be positioned upright and, if possible, aligned at the same horizontal level as the camera.

5. Keep Away From Interference Sources: When positioning the monitor and camera, it is advised to keep them away from interference sources like metal items and walls.

6. Update Firmware: Update the camera and monitor to their latest firmware version.

7. Manual Connection:

   • Press the Menu button (three horizontal lines) on the monitor.

   • Navigate to Camera Settings.

   • Follow the on-screen instructions to add the camera to the monitor.

The Monitor Is Connected to Two Cameras

1. Check Network: Ensure both cameras are connected to the same Wi-Fi network or mesh system.

2. Adjust the Antenna: The monitor's antenna must be positioned upright and, if possible, aligned at the same horizontal level as the cameras.

3. Keep Away From Interference Sources: When positioning the monitor and cameras, it is advised to keep them away from interference sources like metal items and walls.

4. Update Firmware: Update the cameras and monitor to their latest firmware version.

5. Disable the Smart Connect Feature:

   • Press the Menu button (three horizontal lines) on the monitor.

   • Navigate to Monitor Settings.

   • Disable the “Smart Connect” feature.

   • Try reconnecting the cameras to the monitor.

If you have any other questions regarding the Baby Monitor E20/E21, please don't hesitate to contact us for further assistance.