Applicable to:
eufy Clean G50 Hybrid, eufy Clean X8 Pro SES, eufy S1 Pro, eufy Clean X10 Pro Omni, eufy Omni C20, eufy S1, eufy Clean X9 Pro, eufy Clean X8 Pro, eufy Clean L60 Hybrid SES, eufy Clean L50 SES, eufy SmartTrack Card E30, eufy Smart Display E10
This document provides information on potential reasons why your device cannot be found via the new eufy app and offers solutions to resolve the issue.
Possible Reasons and Solutions
Outdated eufy App
Reason: Your eufy app may not be the latest version.
Solution:
Go to your app store.
Search for "eufy".
Update to the latest version.
Retry connecting your device.
Device Not Yet Supported
Reason: Your device may not yet be integrated into the eufy app.
Solution:
Check the Supported Device List below to see if your device model is currently supported.
If your device is listed below, please switch to the eufy Clean app for device connection and control.
If your device is not listed, contact the eufy customer support team for further assistance.
Model | Status | Plan Support Time |
S1 Pro | Supported | / |
S1 | Supported | / |
X10 Pro Omni | Supported | / |
X9 Pro ACS | Supported | / |
X8 Pro SES | Supported | / |
X8 Pro | Supported | / |
X8 Hybrid | Supported | / |
X8 | Supported | / |
E20 | Supported | / |
Omni C20 | Supported | / |
L60 Hybrid SES | Supported | / |
L60 SES | Supported | / |
L60 Hybrid | Supported | / |
L60 | Supported | / |
L50 SES | Supported | / |
L50 | Supported | / |
G50 Hybrid | Supported | / |
G50 | Supported | / |
G40 Hybrid+ | Supported | / |
G40 Hybrid | Supported | / |
G40+ | Supported | / |
G40 | Supported | / |
G32 Pro | Supported | / |
G30 Hybrid SES | Supported | / |
G30 Hybrid | Supported | / |
G30 Verge | Supported | / |
G30 Edge | Supported | / |
G30 SES | Supported | / |
G30 | Supported | / |
C10 | Supported | / |
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