If you cannot find your phone using your SmartTrack Card/Link, try the following troubleshooting steps:
For Android phones: The Find My Device feature is available on phones with Android 6.0 and newer, but the Find My Device network requires Android 9.0 and newer.
For Android phones: Please do not select Power Optimization mode.
Confirm the Phone Finder switch is enabled in the eufy app.
Ensure the location is set to “Always Allowed” with notification enabled.
If the phone is out of the SmartTrack Card/Link’s Bluetooth range, it will not receive a signal from the device.
If the phone is within the SmartTrack Card/Link’s Bluetooth range, the phone’s volume may be low. Please walk around with the SmartTrack Card/Link to reconnect it to the phone and listen to the ringer.
If you have any other questions regarding the SmartTrack Card/Link, please don't hesitate to contact us for further assistance.
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