One sensor is not charging

This article is relevant if one of your sensor lights is off or blinking while connected to the charger. Before following the below troubleshooting, please make sure to read this article first: Troubleshoot a charging issue.

Troubleshooting steps for one sensor is not charging

*Observe if the non-charging sensor begins charging properly (solid color) after each step.*

1. Video recording the below steps will help the Playermaker 2.0 support team resolve the relevant charging issue as fast as possible.
2. Place both sensors inside the case and plug the case into the charger.
3. Clean your non-charging sensor and case.
4. Switch the placement of your sensors inside the Playermaker 2.0 case. 
   • If the charging issue moved to the other sensor, then this means that you have an issue with your Playermaker 2.0 case. Please contact support via our submit a request form and include a video of the troubleshooting steps 2-4 and mention that one of your sensors isn't charging.
5. Perform a hard reset to the non-charging sensor. 
6. Check your sensor status in the app and see if there is a charging indication for the non-charging sensor.
   • If you see a charging indication, then your sensor light isn’t working. Please contact support via our submit a request form and include a video of troubleshooting steps 2-6 and attach a screenshot of your sensors' status from the Playermaker 2.0 app.
   • If you do not see a charging indication, then your sensor is not charging. Please contact support via our submit a request form and include a video of troubleshooting steps 2-6 and attach a screenshot of your sensors' status from the Playermaker 2.0 app.